Handle a Difficult Conversation with Confidence

 Boost Efficiency! Improve Your Typing Speed!

 Why Micromanagement = Mismanagement!

 Will '5 Whys' Solve All Your Problems?

 Counting Sheep - How to Get a Great Night's Sleep

 Motivating Others - A Powerful New Theory

 The Positive Side of Conflict

 Team Building Exercises To Improve Communication

 Make Your Appraisal Work For You

 How to Read A Balance Sheet

 Saying 'No' (Without Causing Offence!)

 Good to Great Manager: What Skills Do You Need To Develop?

 How to Thrive When Things Change

 How to Thrive When Things Change

 Teaching With Spoof Assessments

 Do You Have Good Judgement?

 Does Happiness = Productivity?

 Why Don't You Write The Way You Talk? (or Getting the Right Tone)

 Managing Conflict - The Key Stages of Mediation

 Think on Your Feet

 Advanced Brainstorming

 Handle Angry Callers With Confidence

 Why do Teams Fail to Perform?

 Boost Energy Levels to Become More Effective

 Change Someone's Life - Become a Great Mentor

 Inspire People Into Action

 Introduction to Double Entry Book Keeping

 3 Techniques to Improve Your Memory

 Boost Employee Enthusiasm

 Serious About Personal Development? SWOT You Need!

 Overcome Resistance to Change

 Breaking Bad Habits

 Conduct an Effective Team Briefing

 Turn a Disgruntled Customer into a Loyal Fan - Effective Complaint Handling

 Turning Business Cards into Business Relationships

 Make the Most of Your Time

 6 Great Ice-Breakers

 How To Ensure They 'Get It'

 Our Favourite Tutorials of 2012

 Do Managers Matter?

 How to Flourish and Get The Most From Life

 Are You Using the Right Leadership Style?

 Achieve the Perfect Christmas with Backward Planning

 Exceed Customer Expectations - Kotler's 5 Product Levels

 Accept or Except?

 Working With Difficult Colleagues

 How to Conduct an Effective and Enjoyable Appraisal

 Stop Procrastinating... Now!

 Do You Want To Boost Results By Up To 40%? Understand The Pygmalion Effect

 Writing Effective Emails

 How SMART are Your Objectives?

 Accept or Except?

 Why Are You So Angry? The Eight Causes of Conflict

 Relax - How to Switch Off After Work

 Building Confidence in Others

 Beat the Common Forms of Stress

 Using Pressure to Maximise Productivity

 How to Remember People's Names

 Make Change Less Painful - Understand What People are Feeling

 Get Your Life in Balance

 What is Your Conflict Management Style?

 How to be Happy!

 Do You Want To Transform Your Leadership Capability?

 We're, Where or Were?

 How to Handle a Difficult Conversation

 Facilitating a Conference Call

 Stretch It - A Questioning Technique for Teachers and Trainers

 No Opt Out - A Questioning Technique for Teachers and Trainers

 Become More Powerful

 What is the Right Question?

 What is Your Plan B? The Four Stages of Contingency Planning

 5 Key Elements of Managing Virtual Teams

 Cold Calling - A Questioning Technique for Teachers and Trainers

 The Accelerated Learning Cycle

 Communicating Effectively on Conference Calls

 Writing Effective Learning Outcomes

 Engage Learners with Assertive Questioning

 Prioritising Risk - The Risk Impact/Probability Matrix

 Bounce Back From Failure

 Facilitating Peer-to-Peer Learning

 What sort of intelligence do you have?

 The Key Steps of Risk Analysis

 Use Your Time Wisely - The Urgent/Important Matrix

 Give Your Feedback Technique a BOOST

 Using Commas

 Managing Average Performers

 Develop the High Self Esteem Habit

 Melting the Ice Cube - Lewin's Framework for Change

 Do You Need to Change Your Attitude?

 Understand Your Organisation - The McKinsey 7S Framework

 Using Apostrophes Correctly

 Get the Most From Your Summer Intern

 Communicate More Effectively with the Communication Cycle

 Health and Safety - A Manager's Overview

 Create Understanding and Trust - The Johari Window

 Sharpen Your Concentration Skills

 Make Decisions Like a Fighter Pilot

 How Do You Eat an Elephant?

 Hodgson - Three Top Tips for Winning Over Your Team

 Microsoft Outlook 2010 (Intermediate) - Signatures

 Motivating to Improve Poor Performance (Part 2)

 Become a Better Communicator Using the LAER Method

 Managing Poor Performance (Part 1)

 How to Cope with Bossy Colleagues

 Are You A Well-Rounded Manager?

 Affect or Effect?

 Managing Equality and Diversity for Senior Managers

 Microsoft Outlook 2010 (Intermediate) - Appointments and Scheduling Meetings

 Change Your Inner Dialogue

 Stop Playing the Blame Game!

 Great Team Building Exercises

 The Six Weapons of Influence

 Motivating Others - Herzberg's Two Factor Theory

 Their, There or They're?

 Is 2.9 the Magic Number?

 Boost Work Satisfaction

 Why do Teams Fail to Perform?

 Bribery Act 2010 - What You Need to Know

 Managing Change Successfully - Kotter's 8 Step Approach

 Think on Your Feet

 Effective Teamwork - Understanding Team Roles

 Your or You're?

 SCAMPER to Innovate

 FREE MONEY!

 Social Media - How to avoid annoying your boss

 Are You Really Listening?

 Engaging your Employees

 Controlling Nerves

 Gain a Different Perspective - The Six Thinking Hats

 Improve Your Memory

 Think Differently - The Reframing Matrix

 Managing Email Overload

 Advanced Brainstorming

 Microsoft Outlook 2010 (Intermediate) - Rules and Alerts

 Our Favourite Tutorials of 2011

 Mind Mapping - Boosting Creativity

 Anger Management (or How to Survive a Family Christmas!)

 How To Ensure They 'Get It'

 How to Say No!

 How to Get More Done - Delegate!

 The Rule of Three - The Secret to Successful Communication

 Forming, Storming, Norming, Performing

 How to Remember People's Names

 Force Field Analysis - Understanding Change

 How to Handle a Difficult Conversation

 Building Confidence in Others

 Are You (Un)Conscious and (In)Competent?

 Business Strategy? SWOT you need.

 How to Persuade Your Boss

 Got a Smelly Problem? The Fishbone Diagram

 Maximise Your Potential

 Get the Most From Your High Achievers

 Improving Your Grammar & Writing Skills

 Manager's Guide to Family Friendly Policies

 Stand Your Ground

 Stress Management

 Stop Feeling Inferior

 Managing By Wandering Around (MBWA)

 Handle Criticism with Confidence

 A Coaching Approach to Feedback

 The Power of Positive Reframing

 Manager's Guide to the Classification and Rights of Workers

 The Importance of Empathy

 Helping People to GROW - A Coaching Model

 An Introduction to Engineering Insurance

 Getting Back Into Work Mode - Returning From Holiday

 New Manager - Getting It Right From the Start

 Developing Others - Six Ways to Train on the Job

 Social Media - Dealing with Negative Feedback

 Take Control of Your Life

 Introduction to Discrimination - For Managers

 Get Your Life in Balance

 Maximise Future Profits - The Boston Matrix

 Preventing Underage Gambling

 Quick Wins - The Key to Success

 Using Pressure to Maximise Productivity

 Microsoft PowerPoint - Slide Transitions

 Could You Improve Your Proofreading?

 Eliminate Wasted Work - Process Mapping

 Microsoft Word 2010 (Intermediate) - Mail Merge

 Electronic Media - Promote with Care

 The Art of Being Patient

 Strategy for Success

 New Job? Flying Start!

 Respect the Iron Triangle - Project Management

 Understanding Responsible Drinking Pledges

 Notes & Handouts - PowerPoint 2010

 Exceed Customer Expectations - Kotler's 5 Product Levels

 Working with Multimedia and the Internet - PowerPoint 2010

 Animating Screen Elements - PowerPoint 2010

 Clips, Images and Pictures - PowerPoint 2010

 Tables - PowerPoint 2010

 Shapes - PowerPoint 2010

 Format Text Boxes - PowerPoint 2010

 Multiple Presentations - PowerPoint 2010

 Themes - PowerPoint 2010

 Templates - PowerPoint 2010

 Tasks and Task Reminders - Outlook 2010

 Advanced Settings - Outlook 2010

 Archiving Data - Outlook 2010

 Quick Steps - Outlook 2010

 Instant Search - Outlook 2010

 Linking Workbooks - Excel 2010

 Views - Outlook 2010

 Importing CSV Files - Excel 2010

 IF Statements - Excel 2010

 Slicers - Excel 2010

 References - Excel 2010

 Popular Functions - Excel 2010

 Track Changes - Word 2010

 Using the Ribbon - Excel 2010

 Sorting - Word 2010

 SmartArt - Word 2010

 Borders & Shading - Word 2010

 Navigation Pane - Word 2010

 Document Themes - Word 2010

 Templates - Word 2010

 Writing in Plain English

 Writing Numbers

 Whose or Who's

 Using Semi-Colons

 Who or Whom?

 Using Paragraphs

 Using Parenthesis

 Using Language Suitable for Your Audience

 Using Colons

 Using -ible and -able

 Using Capitals

 Then or Than?

 To, Too or Two?

 Split Infinitives

 Punctuating Quotations

 Practice or Practise?

 Presenting Information Clearly

 Me or I?

 Like or As?

 Maybe and Anyway

 Lets or Let's

 Its or It's?

 How to Write in Sentences

 i.e. versus e.g.

 How to Plan and Write a Document

 Getting the Right Tone

 Double Negatives

 Fewer or Less?

 Dangling Participles

 Avoid Pleonasm - Writing Clearly and Concisely

 Business Writing Style

 Could of, Would of or Should of?

 Avoid Common Spelling Mistakes